Privacy policy

1. Who is responsible for your data

Foxchaser Ltd is the data controller. We are registered in England and Wales (company number 17138404, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) and with the Information Commissioner's Office (registration ZC150456). For anything in this policy, email hello@foxchaser.co.uk.

2. What we collect, and why

When you book

Your name, email address and phone number, each teenager's first name and age, and your consent choices. This is what running your booking needs: confirmation, reaching you on the day, and a session pitched to the group. Legal basis: the booking contract.

Health, allergies and additional needs

Only what you choose to tell us at booking so the provider can support your teenager safely. This is special category data, and we handle it with extra care: we ask for your explicit consent before sharing it with the provider, we share only what is relevant, and we delete it 30 days after the experience.

Payment

Payment is handled by Stripe on Stripe's own pages. We never see or store card details; we receive confirmation that a booking is paid, and Stripe sends your receipt.

When you join the email list

Your email address and, if you give it, your first name. Consent-based: signing up on the form is the consent, we send a welcome email straight away, and every email includes an unsubscribe link that works immediately.

When you contact us

Your name, email address and message, kept while we deal with it and for a reasonable period afterwards. Contacting us never signs you up to anything.

When you browse

Anonymous, aggregated analytics: pages viewed, country, device type and referral source, measured without cookies. We cannot identify you from it, and this site sets no advertising or tracking cookies. Stripe uses its own cookies on its checkout pages for fraud prevention and security.

3. Children's data

Bookings are made by adults; we do not take bookings or collect data directly from under-18s. About each teenager we hold what their parent or carer gives us at booking: first name, age and, where provided, the health information above. We keep it to the minimum a safe session needs, and we never use children's data for marketing.

4. Photos of your teenager

Whether your teenager appears in photos is your choice, made through two separate, optional tick boxes at booking: photos kept for our own records, and photos used in Foxchaser marketing or social media. Both are unticked by default and neither affects your booking. You can change your mind any time by emailing us; if you withdraw consent we stop using the images, though we may not be able to recall copies already published or shared before withdrawal.

5. Who we share data with

• The provider or venue running your experience. They receive what safe delivery needs: participant first names and ages, your name and phone number as the responsible adult, and, with your explicit consent, the relevant health information. Some venues need full attendee names in advance, for example for security or commemorative certificates; the experience page says so where that applies. Providers may use this information only to deliver the session.
• Services that run the site. Stripe (payments), Neon (our booking database), Resend (booking and confirmation emails) and Vercel (hosting and cookieless analytics). Each processes data only on our instructions.
• Emergency services, if there is an emergency on the day and sharing information protects a participant.
• Nobody else. We do not sell personal data, and we do not share it with advertisers.

6. How long we keep things

Health and additional-needs information

Deleted 30 days after the experience takes place.

Booking and payment records

Kept for six years after the booking, as accounting and tax law requires, together with the consent choices and terms version accepted with them.

Email list

Kept while you are subscribed, and removed after two years of inactivity.

Correspondence

Kept while we are dealing with it and for a reasonable period afterwards.

7. Your rights

You can ask us for a copy of the personal data we hold about you or your teenager, ask us to correct or delete it, restrict or object to how we use it, ask for it in a portable format, and withdraw any consent you have given, at any time. Email hello@foxchaser.co.uk and we will respond within a month. If you are not happy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk, though we would appreciate the chance to sort it out first.

8. Changes to this policy

When we change how we handle data, this policy is updated and the date at the top changes with it. If a change materially affects an existing booking, we email you about it. Our booking terms are at Terms and cancellation.